Welcome to the Help Center.

Can not find the answer you’ve been looking for? We got you covered. Just ask us directly at info@pomgear.com and our support team will get back to you as soon as possible. Below are answers to some of the common questions we receive, so we hope this helps!



How do I pair my earbuds with my device?

1. Place your wireless earbuds within 3 ft of your
phone or other device when pairing.
2. Press and hold the multi-function button for 8-10 seconds to begin
the pairing process. The voice will prompt pairing, and the red &
blue light will flash, that indicates earbuds are in pair status.
3. Activate the Bluetooth feature on your phone or other device to
search for the earbuds. “P100” should appear on your
device menu. Select “P100” on the device to connect. If
your device asks for a password, please enter 0000 on your
4. You will hear a confirmation tone. Once paired with the device,
and the blue indicator light will flash twice every 5 seconds, you
are now connected by Bluetooth.




My earbuds are not connecting what can I do?

To pair your earbuds you must make sure they are in pairing mode. To do this you must hold down on the middle button on the remote for 8-10 seconds until you see the red and blue LED lights blinking alternately. At that point, the device should be in pairing mode and can be connected with any Bluetooth device.



How long do I have to charge the ear buds to get a full charge?

A full charge is usually achieved in less than 2 hours. We highly recommend against overcharging the product and leaving it in the charger overnight. Overcharging the device can gradually weaken the battery’s power and result in a more frequent loss of power.



How long is the battery life on the earbuds?”

POM Gear Bluetooth earbuds have a battery life of around 5-6 hours of continuous use.



Within how much distance from my device will my earbuds stay connected?

POM Gear products usually have the capability of Bluetooth use from about 33ft (10 meters) away. This means you can place your device safely at a distance and still listen to music and make phone calls. This feature is perfect for work and working out!



Can I change the battery of my POM Gear earbuds?

No, this headset use a built-in non-detachable Li-Polymer battery, it can not be removed. The battery can be recharged from the mini usb port. For any other issues with battery please refer to our Warranty page.



Can I use the earbuds while driving?

For your safety and the safety of others, we strongly recommend not using the earbuds while driving in order to avoid distraction.



Can I order any parts separately?

Sure! Please email us at info@pomgear.com for more information on how to order additional ear-hooks so you can stay active and keep your earbuds secure.



Do you offer a warranty on your products?

Yes! We offer a limited 3 year warranty on all of our products.

Please visit our warranty page to learn more and register your product for our free 3 year limited warranty.